Q: How do I sign-up or Register for an Account?

A: Go to SignSettersOC.com and click Login. This will redirect you to SignSettersOC.SignTraker.com. Select Register and complete the form. We will quickly respond to your request.

Q: How can I contact your office?

A: The best way is to complete the email form that is found on the Contact page. This will allow us to reply with the most detail possible. You can also call 949-309-4211.

Q: What areas do you serve?

A: Sign Setters OC exclusively serves Orange County and cities boarding the 605 in Los Angeles County. If you have an installation requirement in another area, we may be able to refer you to someone. Please submit an email and we will try to assist you.

Q: What is your association with Sign Setters out of Temecula?

A: We are partner companies that work closely together. If you have a need in San Diego County or South West Riverside County we will put you in contact with them. You will need to have an additional account setup in their area of operations at SignSetters.com.

Q: What days do you offer service?

A: Sign Setters OC currently operate routes Monday through Friday. We do not offer service on weekends or major holidays.

Q: When can I place an order?

A: You are able to place orders 24/7 though your account created at SignSettersOC.SignTraker.com. Installation Orders and Removal Orders received up until 4PM will be completed the next business day.  

Q: How do I order an Installation?

A: All orders much be placed through SignSettersOC.SignTraker.com. EVERYTHING that we need to know in order to complete your installation correctly is asked during the online ordering process. SAVE TIME and ORDER ONLINE! Orders left in voice mail, text or email will not be accepted.

Q:  What are some helpful tips to Order a New Installation?     

A: Login to your account and Select “Order a New Sign Install”. Do this even for a “post only” installation. Complete the prompts and refer to these Helpful Tips:

• We do NOT need a Listing ID

• We do NOT require the Occupant First & Last Names

• To Select a Due Date, click on the date line and THEN a calendar will appear.  All future available dates will be shown.

• You MUST choose “+Add Main Listing Panel”.  (This includes for a “Post Only” installation.)  You will then Select “Agent Will Hang Their Own Sign” or “Agent Will Leave Panel at Listing”

• If you have special instructions, please use the Notes section of the order.   This field expands to 250 characters so the more information that you provide, all the better!

Q: Will I receive confirmation that my Installation Order or Removal Order has been received?

A: Yes, our system will automatically send an email with confirmation that your order has been received. A subsequent email will be sent when your order has been completed.  

Q: What happens if I don’t have enough signs in storage to complete my installation order?

A: We will attempt to contact you to come up with a plan. You can leave sign at your listing, hang your own sign, or we can quickly print a new sign by ordering through one of our partner website, BestPrintedSigns.com, where lead times are as short as next day!

Q: How do I order a Removal?   

A: First, don’t call, email or text us! You must order your Removal through your account. It is FASTER to order your Removal through SignSettersOC.SignTraker.com! You will answer some questions about your sign too.

Q: Can I Change the Installation Date of an Order?

A: Yes!  Login to your account and then on the left side of your screen, Select “Current Installs”. Find the property address or the Order # in question. After you select that order, look in the upper right corner and you will see a drop-menu. Click on that menu. You can choose to Cancel the Order or Reschedule the Installation.

Q: Can I Cancel an Order?

A:  Yes, up until the morning that the order is Assigned to an Installer, you can Cancel your Installation, Removal or Service Order.

Q: Do you offer free sign storage?

A: Yes, your signs will be stored free of charge. However, signs not used for a period of 2 years must either be picked up or they will be discarded.

Q: Do you offer free pick-up of my signs?

A: Yes, if you are a new customer, we will pick up your initial group of signs free of charge.

Q: What if I need one of my signs returned to me?

A: We can deliver a sign to your office for a small fee, or you can pick it up at our office.

Q: How do I check my Sign Inventory?

A: Log into your account then look on the left side of your screen. Select Inventory then Sign Inventory. You’ll be able to see how many of your sign panels remain in storage, as well as see the orders and addresses where they are installed. 

Q: How will I know that my installation or removal order was completed?

A: The moment that our Driver completes your order, they will update your order using their smartphone. That generates an email with a notification that your signpost was installed or removed. All installation notifications will include a photo of the installation.

Q: What is your pricing?

A: Please contact us to discuss our Commitment to Customer Service, Quality of Installations and Terms including Pricing.

Q: How long is the initial rental period?

A: The initial rental period is 60 days. On “Day 45” you will receive an email reminder that the post can be ordered removed or simply take no action and your credit card will be charged an additional fee to keep the post up an additional 60 days. That cycle repeats. The email notification is intended to help you not to forget about your installation!

Q: Am I responsible for a lost or damaged post or anchor stake? Is there a fee?

A: Yes, the customer bares full responsibility for a wood post or metal anchor stake that is damaged beyond use or is lost. This usually occurs because 1) the Agent forgot to Order a Removal and the new Homeowner didn’t want it in THEIR front yard, so be proactive and don’t push beyond COE, or 2) the Agent ordered a “directional post” that should not have been installed where it was requested to be installed. Failure to respect private property or ignoring a “right of way”  including HOA owned land are the most common occurrences of problems.